ATOKA - AMBER LENS - CSA

Shipping Policy:

1. Shipping and Delivery:

   a. We offer shipping services throughout the United States.

   b. Delivery times may vary depending on the destination and selected shipping method.

   c. We strive to process and dispatch orders within 2 business days after payment confirmation.

   d. You will receive a tracking number once your order has been shipped, allowing you to track the delivery status.

2. Shipping Options:

   a. We provide various shipping options, including standard shipping and express shipping. Costs and delivery times vary depending on the selected option.

   b. During the checkout process, you will be able to choose the shipping option that best suits your needs.

3. Shipping Calculation:

   a. Shipping costs are calculated based on the total weight of items in your cart, the destination, and the selected shipping method.

   b. The shipping cost will be displayed during the checkout process before completing the purchase.

4. Delivery Address:

   a. Please ensure that you provide a correct and complete delivery address. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Return Policy:

1. General Return Policy:

   a. We accept returns of products within 30 calendar days from the delivery date.

   b. The products must be in their original packaging, without signs of use or damage.

   c. The customer is responsible for return shipping costs unless the product is proven to be defective or was shipped incorrectly by us.

2. Return Process:

   a. To initiate a return, please contact us by email or phone, providing the order number and the reason for the return.

   b. Upon approval of the return, we will provide detailed instructions on how to proceed.

   c. Once we receive and verify the return, we will process the refund within a reasonable timeframe.

3. Non-Returnable Items:

   a. Some items may not be eligible for return due to hygiene, safety, or legal reasons. This may include consumable products, customized products, or intimate items.

4. Defective Products:

   a. If you receive a defective product, please contact us immediately so that we can resolve the issue as quickly as possible.

   b. We may request photos or videos of the defect for evaluation before authorizing the return or replacement of the product.